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Privacy
Any information you provide to Drive-Supercars.co.uk including account and
credit card details is stored in a manner approved by Data
Protection legislation and we enforce strict internal security
procedures to ensure compliance and prevent unauthorised access.
Other than as necessary to fulfill your order we will not disclose
your personal information, any secret or confidential information to
any third party without your written consent or unless we are
required to do so by law.
Availability
Drive-Supercars.co.uk sell open dated vouchers, the customer or recipient
is free to book their preferred date. Our Drive Supercars are subject to
availability and run on selected dates throughout the year, in some
cases they are also subject to weather conditions on the day. In
order to avoid disappointment, we recommend that our customer’s
book well in advance and DO NOT organise travel or accommodation
until the operator has confirmed the booking.
Refunds
Refunds will not be given in respect of un-wanted or un-used
vouchers. However, you may pass an activity voucher onto someone
else subject to it being within its period of validity. Driver
changes must be made to us in writing at Drive-Supercars.co.uk, 50
Springfield Park, Twyford, Berkshire, RG10 9JH.
If
you are unhappy with your purchase you have the right to return any
goods within 28 days of receipt and any vouchers within 28 days of
purchase and a refund will be paid.
All
refunds will incur a £30 or 20% (whichever is greater)
administration charge.
Once
you or your recipient has booked an experience with a supplier you
are bound by their Terms and Conditions (please make yourself aware
of these at the time of booking).
All
refunds will be made to the person who purchased the voucher and the
monies will be refunded directly to the credit card used to make the
purchase. All refunds are processed at month end.
To
request a refund you MUST contact Drive-Supercars.co.uk by telephone then
return your voucher via recorded delivery to: Drive-Supercars.co.uk, 50
Springfield Park, Twyford, Berkshire, RG10 9JH along with a covering
letter detailing the reason for your refund request.
Exchanges
Vouchers can be exchanged within 28 days of purchase, subject to an
activity of equivalent cost being selected. If the substituted
activity costs more than the original activity voucher you must pay
the difference, including a £4.00 administration charge. Exchanges
after 28 days will incur a £30 administration charge plus any
difference.
If
the exchanged gift voucher is lower in price we will hold the price
difference on account, less the administration charge, until your
next purchase. Exchanged vouchers then become non-returnable and
non-refundable.
To
exchange your voucher you must contact Drive-Supercars.co.uk by telephone
and then send it by recorded delivery with a cover letter detailing
the reason for exchange and any additional payment (if applicable)
to: Drive-Supercars.co.uk, 50 Springfield Park, Twyford, Berkshire Rg10
9JH. We cannot dispatch exchanged vouchers until the original
voucher and full payment (if applicable) has been received by
Drive-Supercars.co.uk.
Drive-Supercars.co.uk
vouchers cannot be exchanged once you have a confirmed booking from
your chosen operator. It is then up to you to negotiate any exchange
with them exclusively.
Cancellations
Once you book a specific date with an operator their terms and
conditions regarding cancellations bind you. In the unlikely event
that one of our operator’s needs to cancel the experience after
you have booked a date, they should contact you. We strongly
recommend however, that you contact the operator on the day before
you depart for your experience. In the event of cancellation
Drive-Supercars.co.uk will not be held liable for the cost of lost
insurance premiums, travel expenses or pre-booked accommodation
costs.
Validity
Drive-Supercars.co.uk vouchers have no cash value and are valid for 12
months from the date of purchase. Whilst refunds will not be given
for expired vouchers, in the event that a customer or recipient is
unable to utilise a voucher is within the period of validity, a new
voucher can be issued upon payment of a £30 administration fee (if
the activity has increased in price they will also need to pay the
difference in price), and will be valid for a further 6 months.
Vouchers can only be extended if they are still inside their expiry
date.
Prices
Prices displayed are correct to the best of our knowledge and
maintained on a daily basis. In the event of an order being placed
against an accidental incorrect price, we will endeavour to inform
the purchaser of the error within seven days of a booking being
made, we will allow the purchaser to either cancel the booking or
choose to pay the additional difference in price. All prices include
VAT @ 17.5% but are subject to change if the VAT rate changes.
Payment
Full payment is required at the time of booking. We are unable to
reserve payment or make provisional bookings unless credit terms
have been agreed. We reserve the right to cancel any order where
full payment has not been received within credit terms or where
payment has defaulted. Any vouchers issued in these circumstances
become void without further notice and we cannot be held liable for
any costs incurred.
Booking
Please do not arrive at a venue expecting to redeem your gift
voucher without first obtaining a booking confirmation letter or
number from the operator. Drive-Supercars.co.uk will not be held liable
for your costs incurred if you do not follow the procedure set out
in these Terms and Conditions and on your voucher.
Booking
fee
For customers wishing to purchase an activity voucher using a credit
or debit card Drive-Supercars.co.uk charge a booking fee of £4.00 to
cover administration costs. This charge is made per order. No
booking fee is charged to customers paying by cheque although your
activity voucher will not be processed until all funds have been
cleared.
Event
Duration
Details of event duration given on this web site are to be used as a
guide only and shall not form part of the contract. Most events will
be 'open' days, meaning that other members of the public will be
taking part too. This could mean taking your turn with other members
of the public. The information on our web site is meant as an
indication of what to expect at your session. As Drive-Supercars.co.uk
features activities from numerous different operators, session
lengths, agendas, vehicles used and numbers of participants may vary
from operator to operator. Delays, curtailments and breakdowns are
not within our control and therefore we cannot be held liable.
Safety
The undertaking of these activities may involve some personal risk.
Some insurance policies specifically exclude certain Experiences.
With some operators you may be required to sign a disclaimer on the
day, please read these documents carefully. Some insurance policies
specifically exclude certain Experiences. Please check with the
supplier well in advance of your day. The operator may be able to
arrange personal accident insurance on your behalf for an additional
cost if requested. Note that operators usually require compliance to
a certain type of conduct from participants. Please listen and take
note if they request you to do something - it is usually for your
own safety.
Restrictions
Many of the rally experiences offered have some type of restriction
applied to them; these restrictions are not decided by us but by the
individual operator. These restrictions could include age, health,
physical and size restrictions. Please read all the information
provided for each experience, it is your responsibility to ensure
that you purchase an activity voucher appropriate for the intended
recipient and it is the responsibility of the recipient to double
check that the restrictions are not prohibitive. We are not
responsible for any unsuitable vouchers being purchased and these
restrictions being breached. If you are unsure of the suitability of
a particular event please email us on mail@Drive-Supercars.co.uk with your
query and we will advise you accordingly.
Complaints
The easiest way to resolve any problems that you may experience is
to speak to the operator on the day. They will ensure that any
issues are rectified. If you are still not satisfied please send in
details of your complaint (including your voucher reference number
and whom you spoke to on the day) to: Drive-Supercars.co.uk 50 Springfield
Park, Twyford, Berkshire, RG10 9JH. Please remember that the
operator will have the opportunity to respond as well. Similarly, we
would like to hear any positive feedback. Email us on mail@Drive-Supercars.co.uk
Operators
& Liability
Although Drive-Supercars.co.uk has sought to select highly experienced
suppliers of rally experiences, Drive-Supercars.co.uk shall not be
responsible for the safety standards or the quality or delivery of
the experience, or any loss or damage suffered by you whilst
participating in the experience for which the Supplier shall be
solely responsible.
By
purchasing a Drive-Supercars.co.uk activity voucher, you acknowledge that
the experiences are dependent on certain factors beyond the control
of Drive-Supercars.co.uk and agree that neither Drive-Supercars.co.uk nor any
associated Supplier shall be liable for the cancellation or
postponement of any experience for reasons beyond its reasonable
control including for weather-related reasons, mechanical failure or
otherwise.
We
do not undertake any technical examination of equipment, facilities
or services in order to minimise personal risk. If it occurs that
mechanical machinery breaks down you should expect reasonable
substitutions without notice.
The
total liability of Drive-Supercars.co.uk for any claim whatsoever in
connection with the Drive-Supercars.co.uk activity voucher or any
experience shall be limited to the price paid for the activity
Voucher.
We
have tried to ensure that the descriptions and images used on all
marketing material are accurate. However, images are intended to
give a general idea of the experience described and do not form any
contract between the purchaser and / or recipient and
Drive-Supercars.co.uk.
Spectators
Most operators will allow you to bring spectators to watch you
participate in your selected experience. When booking your date
please inform the operator that you wish to bring other people. Some
operators may request a nominal payment for spectators. Spectators
are required to comply with the operator's terms, conditions and
expectations of conduct. Any spectators deemed under the influence
or drugs or alcohol will not be permitted on site. Please be advised
that small children and pets are generally not allowed to attend.
Vouchers
All vouchers purchased will be dispatched by First Class Royal Mail
Recorded Delivery (you may request Special Delivery for an
additional charge), we cannot be held liable for any loss suffered
as a result of mail being delayed. The activity voucher is invalid
if it has been tampered with or defaced. Drive-Supercars.co.uk accepts no
responsibility for lost or stolen gift vouchers. Please keep the
vouchers in a safe place and protect them as you would money. The
Drive-Supercars.co.uk activity voucher is your ticket to drive, remember
no voucher, no drive.
Alcohol
Alcohol is strictly forbidden from all our operators sites. Anyone
who is considered to be under the influence of alcohol or drugs will
be excluded from all activities. Drivers are prohibited from
drinking any alcohol at any time during an event and if seen doing
so will be excluded from any further activities. Any spectators
deemed under the influence or drugs or alcohol will not be permitted
on site.
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